Terms & Conditions



 Payment
 
We use Paypal as our payment system.  Please note you do not need to be signed up with Paypal to use it you can use your normal Debit or Credit Card.
 
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Delivery & Charging
 

We do not charge for postage and packing.  We regret we are unable to deliver items outside of the UK mainland and Northern Ireland. The standard delivery time is between 3-5 working days, but please allow for up to seven working days for products to arrive. Goods are usually sent via first class Royal Mail. 

Orders placed after 11am will be sent the next working day.  Once you have made an order a confirmatory e mail will be sent to you.  Please note it may take several hours for this e mail to be sent.  If you have any queries please do not hesitate to contact us on contact@kidsinthegarden.co.uk

 

Refunds

Returns Policy

We really hope you are satified with the gifts you have brought.  If you need to return any item then please notify us by e-mail, within 14 days of receipt. As long as the goods are returned "as new" or "faulty" then we will then arrange for a replacemnt or full refund as appropriate.  Items must be returned in a resaleable condition otherwise no refund can be given. .

We will issue the refund once the item is in our possession. If the product is found not to be faulty or in a resaleable condition, then we reserve the right to refuse a refund.

Damaged, Faulty or Incorrect Goods

Please check all goods when they arrive. If they arrive damaged or faulty then please let us know within 14 days and arrange to post them back via recorded delivery. Please follow the same procedure for incorrect goods. If you do not inform us within 14 days, then we will accept no liability for items that are damaged/faulty or incorrect.

When returning goods please include

- Name and Address

- Original invoice

- Original packaging container

Prices

All prices are quoted in UK pounds sterling.  They are inclusive of VAT.

 
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